Merchant Success Lead (Kab. Bandung)

Deskripsi pekerjaan

Team Leadership - Provide effective leadership to the sales team, motivating and guiding them to achieve individual and collective sales goals. - Continuously evaluate and improve sales processes and procedures to enhance efficiency and effectiveness. - Foster effective communication and collaboration with other departments such sales operations & strategy, merchant happiness & Lending operations - Compliance: Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Monitor and enforce adherence to pricing guidelines, sales policies, and contractual obligations Sales Planning execution - Responsible for the execution of project events and daily/weekly route planning - Responsible to ensure teams productivity are met - Monitor sales activities, analyze sales data, and generate reports on sales performance, including key metrics such as sales revenue, customer acquisition, conversion rates, and customer satisfaction. Merchant Relationship - Build and maintain strong relationships with key merchant - Address merchants inquiries and concerns promptly, ensuring a high level of merchants satisfaction - Collaborate with the MSE & MSR to identify opportunities for upselling, cross-selling, and repeat business Job Requirements: - Communication skills - Leadership skill - 3-5 years of experiences, advantage if have any strategic skill - Strong sales field experience - Industry: FMCG, Telco, Banking, E-commerce - Willing to be relocate across Indonesia