Presales Architect

Twilio’s next Presales Architect.

About the job

This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform.

As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects. You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success. By partnering closely with the sales team, you will lead technical discovery, build compelling proofs-of-concept, and demonstrate how Twilio can transform a company's customer engagement strategy.

Responsibilities

In this role, you’ll:

• Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions.
• Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases.
• Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform.
• Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices.
• Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience: 5+ years of experience in a presales, sales engineering, or solutions architecture role, preferably within the CCaaS, CPaaS, or broader enterprise SaaS industry.
• Technical Skills: Demonstrated proficiency in at least one mainstream programming language (e.g., Node.js, Python, Java, or C#) and hands-on experience integrating and troubleshooting RESTful APIs.
• Soft Skills: Exceptional presentation and communication skills, with a proven ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level non-technical stakeholders.

Desired:

• Education: Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical industry experience.
• Curious and willingness to work with ambiguity.

Location

This role will be remote, and based in Singapore.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 50% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.