Assistant Manager, Merchant Acquisition (F&B)

Deskripsi pekerjaan

Get to Know the Role You will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and improve daily operations. As Grab continues to expand its merchant ecosystem, you will help merchants identify growth opportunities through a broader suite of business solutions across both online and offline channels. These solutions include: - Table management solutions - Deals, loyalty and customer engagement tools - Food delivery - QR ordering - Digital payment solutions - Advertising and promotional solutions - Customer insights and CRM tools You will work directly with restaurant owners and senior decision-makers, taking a consultative approach to understanding their business priorities and identifying opportunities to grow through Grab's ecosystem. You will be expected to manage larger and more complex opportunities, bringing together the right solutions to support merchants' commercial goals. As a senior member of the team, you will also play a role in raising overall team effectiveness — supporting less experienced team members, sharing best practices, and taking ownership of selected team and business initiatives. This is an exciting opportunity for someone who enjoys hunting for new business, solving complex merchant challenges, building long-term relationships, and helping others succeed. You will report to the Manager, Merchant Sales and be based onsite at Grab Singapore. ### The Critical Tasks You Will Perform - Identify and acquire new restaurant partners through cold calling, networking, referrals, field prospecting, and face-to-face meetings, including larger and more strategic opportunities - Build and manage a strong pipeline of sales opportunities with disciplined CRM and pipeline management - Understand merchants' business models, challenges, and growth priorities, and recommend suitable solutions across Grab's ecosystem - Lead consultative sales conversations, presentations, negotiations, and contract discussions with business owners and senior decision-makers - Independently manage complex and multi-product opportunities from prospecting through to close - Build long-term relationships with merchants and proactively identify opportunities to deepen their partnership with Grab - Work cross-functionally with Operations, Marketing, Account Management, Product, and other teams to ensure successful onboarding and adoption of Grab solutions - Support and coach less experienced team members through deal strategy, pitches, and sharing of best practices - Take ownership of selected team or business initiatives and support the Manager, Merchant Sales on broader team priorities where required - Identify and drive opportunities to improve sales processes, commercial approaches, and overall team effectiveness