Online Community Manager (Driver Engagement)

The Government Affairs & Community Engagement team at Grab Indonesia serves as the strategic bridge between Grab's corporate direction and its most critical partner — the driver community. We protect and grow the trust between Grab and hundreds of thousands of driver-partners by hearing their voices, addressing their concerns, and reaching them with accurate information at speed. We operate at the intersection of public affairs, community management, digital communications, and grassroots advocacy.

Get to Know the Role

You will lead Grab Indonesia's online engagement and sentiment management across driver-partner communities across digital platforms. You will combine empathy, strategic thinking, and political communication judgment to shape community narratives, address misinformation, and strengthen trust in Grab. You will also turn community insights into clear recommendations for leadership, policy, product, and operations teams, while helping the business respond quickly to latest issues in an agile environment.

You will report to the Director, Government Affairs & Community Engagement. You will be based on-site in the Jakarta office.

The Critical Tasks You Will Perform

• Develop community positivity campaigns that promote trust in Grab's policies, programs, and driver-partner value proposition through engaging, platform-native content.
• Translate complex corporate policies, product updates, and regulatory changes into clear, relatable Bahasa Indonesia – tailored to how driver-partners communicate and consume information
• Manage social listening and ground intelligence gathering — synthesize community chatter into applicable recommendations for Product, Policy, Operations, and Community teams
• Develop and activate response plans to address misinformation, hoaxes, and coordinated negative narratives with political judgment
• Manage relationships with driver community leaders, driver ambassadors, key opinion leaders (KOLs), and agency partners to amplify positive messaging at scale
• Advise leadership on sensitive community issues linked to regulatory, labour, and sociopolitical dynamics, and report on sentiment, issue trends, campaign performance, and response effectiveness
• Partner with field operations and driver-partner teams to connect online engagement with offline community activities such as gatherings, town halls and advocacy efforts.