Specialist, Product Rollout (Subscription & Loyalty)

Deskripsi pekerjaan

We are seeking a dynamic **Specialist, Product Rollout (Subscription & Loyalty) **to support both our in-house marketing suite and high-impact retention levers of subscriptions, loyalty and partnerships. You will lead various product GTM enablement initiatives - go-to-market business plans, User Acceptance Testing (UAT), product documentation, marketer training & engagement, product hyper-care and problem troubleshooting. You will be part of the bigger Product Deployment team handling 15 markets across APAC & EU. As the liaison between regional/local marketing stakeholders and our product teams, you will also be responsible for consolidating business needs, building structured business cases, and ensuring the smooth execution of go-to-market (GTM) initiatives across multiple functions and geographies. ### Responsibilities ### Product GTM & Playbooks - Understand customer preferences, market nuances and business goals to structure GTM playbooks and align stakeholders on how to launch and operate the product - Lead the cross-functional rollout of product initiatives for regional and local teams across operations, finance, legal, PR, and marketing - Coordinate timelines, resources, and communications to ensure readiness across all teams. - Build business pitch templates and presentation decks for the Partnerships team to easily replicate and use when pitching our loyalty/partnership capabilities to external brands ### Product Discovery & Utilisation - Engage with local business stakeholders and regional teams to gather product feedback, identify customer pain points, and refine feature requests. - Translate marketing opportunities & operational challenges into structured business cases for the product team. - Drive adoption and effective utilization of product tools within the designated scope ### Product Launch Support - UAT & Troubleshooting - Own the end-to-end launch process for all new features for subscriptions, loyalty and partnerships - including working with external partners to scope partnership integrations, manage projects and support launches - Lead user-acceptance-testing (UAT) for launches, including planning simple test cases, simulating environments to test product functionality and supporting on troubleshooting problems during product hypercare phase ### Stakeholder Management - Act as the primary point of contact between the product and regional teams - Maintain alignment across stakeholders through regular updates and checkpoints - Track and report on rollout performance, adoption, and feedback