Regional Lead, Rider Compliance

In this role, your core responsibility will be to safeguard our logistics operations by monitoring logistics-related cancellations, identifying vulnerabilities, and neutralizing all vectors of rider fraud.

If you have a sharp eye for anomalies, a background in risk management, and the drive to protect our platform's ecosystem from exploitation, this is the role for you!

What You Will Do

As the ** owner of Rider Compliance,** you will develop frameworks, analyze data, and enforce strict Standard Operating Procedures (SOPs) to combat four main categories of fraud:

1. Order Cancellation & Delivery Fraud Mitigation

• Monitor & Reduce Cancellations: Investigate and curb fraudulent cancellation spikes
• Prevent Hijacking & Asset Loss: Build systems to track "Silent Pickups," redispatch loopholes, and Return Frauds (failure to return cancelled goods to darkstores or vendors).
• Audit Exploitations: Track and penalize riders exploiting safety policies

1. Technical & Location Fraud Detection

• App & Identity Integrity: Partner with tech teams to detect the use of unauthorized or modified applications, and prevent account sharing to ensure riders are only operating under their own verified profiles.
• Location Manipulation: Utilize tools and spatial data to detect location anomalies
• Account Misuse: Crack down on Account Sharing, Multiapping, and automated Shift Selling that damage fleet efficiency and customer experience.

1. Financial Abuse & Asset Protection

• Cash Collection Security: Manage Cash Runaway Risks and Rider Bad Debt. Enforce hard limits and track aging balances for unremitted COD funds
• Payout & Fee Manipulation: Audit and prevent manipulation of the rider payout structure