Head, Strategic Accounts

Deskripsi pekerjaan

We’re looking for a Head, Strategic Accounts to join our team at Pandora. You will lead our regional Strategic Accounts team, which is focused on driving best-in-class account management of our highest value accounts regionally (~10-15% of business for markets where accounts are present) & locally across our 16 markets (across Europe/Asia) / 3 brands (Foodpanda, Foodora & Yemeksepeti). You and your team will not only build strong relationships with & unlock value in our regional restaurant partners, but also drive the development of best in class tools, products, and ways of working/processes to be implemented across all of our markets. Further, a key priority will be to 1) drive the identification of use cases for how AI can improve our strategic account management, 2) work with data/analytics and product teams to develop those into tangible tools/products and 3) manage the successful rollout, adoption and impact across our markets. Finally, you will also take the lead on signing any regional (cross-market) partners/restaurants that might be currently missing from our platform (across multiple markets). Reporting to the Senior Director, Partner Growth, the ideal candidates will possess experience in developing/managing high-value commercial partners and relationships, excellent analytical/problem solving skills and data-backed decision making, as well as experience in go-to-market/roll-out across multiple geographies. Experience and knowledge of F&B commercials/operations or leveraging AI for impact is a plus, but not a requirement. ### Job Responsibilities ### Team & leadership: - Build strong knowledge of all aspects of the business model, the online food ordering market & F&B - Devise the department’s long-term strategy/plan, align and set out priorities and goals and performance manage the team against them - Hire top talent, help them perform, grow and develop as professionals - in local and regional teams ### Build robust & efficient operating processes & tools: - Develop best in class account management tools, products, and ways of working/processes and leverage/use key data insights to elevate business/vendor actions - Work with a cross-functional & local teams and lead GTM/rollout/ implementation and make sure we achieve impact across all Strategic Account Teams in Pandora ### Strategic account management: - Build best in class ways of working & relationships with key regional partners with structured communications, long term Joint Business Planning and recurrent Quarterly Business Reviews - Maximize Gross Merchandise Value, revenue and gross profit growth of strategic accounts through constructing and negotiating commercial terms, marketing endeavors, operational excellence; achieve and exceed KPIs/business goals - Get into details, deep-dive and problem solve. You will make things happen together with your team - Serve as the primary point of contact for senior stakeholders within global strategic accounts ### Identification, development and embedding of AI: - Cooperate with other commercial teams to identify the AI use cases with highest impact on the work of strategic account management (regional or local) - Work cross-functionally (e.g., with Data teams) to develop and improve on AI tool/product development - Focus and drive the rollout, embedding (in how strategic accounts teams work) of those AI tools/products, so that value / impact is realised ### Signing of regional dreambrands - Partner with regional and local sales teams to identify brand gaps and lead regional-level negotiations to secure new partnerships