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Manager, Commercial & Operational Strategy

Delivery Hero

LokasiKuala Lumpur, Malaysia
NegaraMalaysia
StatusFull-time
Diposting24 Juli 2026

Deskripsi pekerjaan

Join our regional leadership team to drive data-led commercial execution, operational rigor, and platform scaling across our marketplace ecosystems. We are hiring strategic, analytical, and execution-focused Managers to bridge central strategy and country teams. Depending on your background, you will lead high-impact initiatives across one of two core streams:

  • Stream A (Commercial Excellence): Focuses on sales force capacity, partner portfolio segmentation, target setting, and sales incentive governance.
  • Stream B (Vendor Self-Service Strategy): Focuses on multi-market product GTM rollouts, vendor portal adoption, and funnel optimization across 16 markets (foodora, Yemeksepeti, foodpanda).

Key Responsibilities

Strategic Execution & GTM

  • Commercial Coverage & Rollouts: Build regional frameworks for partner segmentation, portfolio balancing, and feature rollouts to optimize commercial bandwidth and accelerate tool adoption.
  • Behavioral Shift & Adoption: Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable, digital self-service solutions.

Performance Management & Governance

  • Target Setting: Manage recurring target-setting cycles, translating financial priorities into team and individual KPIs across local markets.
  • Incentives & Controls: Design, simulate, and govern sales incentive programs (SIP) and self-booking targets to ensure fairness, profitability, and strategic alignment.

Operational Excellence & Analytics

  • Data Diagnostics: Isolate performance bottlenecks, conduct funnel drop-off analyses, and build analytical frameworks to convert data into clear commercial decisions.
  • Process Standardization: Eliminate operational variance by building repeatable playbooks, standardizing cross-market workflows, and leveraging AI/automation to scale operations.
  • Cross-Functional Alignment: Act as the strategic bridge between Product, Central Strategy, Finance, and Local Commercial teams to resolve execution blockers and align roadmaps.
  • Project management: Act as owner of key deliverables and engagements with stakeholders to ensure continued progress and delivery

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