Head, Order-To-Cash (OTC)

Get to Know the Role

We are seeking a forward-thinking, strategically agile, and technically strong Head of Order-to-Cash (OTC) to lead our Finance Shared Services Centre (SSC) OTC operations and oversee our Business Process Outsourcing (BPO) partners across all countries. As Grab undergoes a transformative change to adopt AI, the Head of OTC will be a key catalyst in driving process excellence, automation, and standardization across the end-to-end OTC lifecycle.

This leader will be responsible for ensuring seamless revenue assurance, cash optimization, and credit risk management, while shaping the strategic direction of the Finance SSC. You will collaborate closely with the Finance Centre of Excellence (COE) and Global Process Owners (GPOs) to align OTC operations with Grab's broader business and AI-driven finance transformation agenda.

The Critical Tasks You Will Perform

• Operational & Diverse Business Leadership: Lead and manage high-volume Order-to-Cash (OTC) activities across all legal entities, including cash application, credit control, collections, dispute management, and revenue reconciliation. Take full accountability for driving and managing complex billing operations across Grab's diverse business segments (e.g., Delivery, Mobility, Financial Services, and Enterprise).
• Business Stakeholder Collaboration: Partner closely with cross-functional business stakeholders, commercial leaders, and product teams to understand evolving business models, ensure seamless quote-to-cash alignment, and support new product or service launches effectively.
• Process Streamlining & Policy Enforcement: Continuously analyze and streamline end-to-end OTC processes to eliminate friction, reduce revenue leakage, and improve billing accuracy. Actively enforce strict financial policies, credit limits, and operational governance across all Grab business units to ensure compliance and a standardized "one-way-of-working."
• SSC & BPO Governance: Oversee both the internal Finance SSC OTC teams and external BPO partners. Drive partner performance against strict Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring a seamless hybrid delivery model.
• AI & Digital Transformation: Partner with the Finance COE and GPOs to aggressively innovate and transform the OTC function. Identify, champion, and execute opportunities to leverage Generative AI, Machine Learning, and advanced automation to streamline core processes (e.g., AI-driven credit scoring, automated dispute resolution, and intelligent collections).
• Compliance & Controls: Collaborate with Country Finance and Group SOX/Internal Controls teams to maintain, enhance, and audit internal control frameworks for OTC operations, ensuring adherence to IFRS, local tax/regulatory billing requirements, and internal policies.
• Team Leadership: Lead, guide, and mentor a high-performing team (scale subject to business needs, managing direct reports and an overall internal/external footprint) with a heavy focus on upskilling talent for a digital-first environment.
• Workforce Planning: Support the Head of SSC in managing workforce planning and resource optimization within the OTC function to ensure business continuity and agility.
• Continuous Learning: Work closely with the Finance COE's Digital Finance Academy to implement training programs into OTC operations, ensuring the team is equipped to adopt new AI tools and modern financial workflows.