Senior Manager, Process Excellence

Deskripsi pekerjaan

Align process improvement initiatives with the organization’s strategic goals and objectives. - Lead the development and implementation of long-term process improvement strategies within your line of business, aligning with company goals - Identify and prioritize process improvement opportunities to maximize impact. - Engage with stakeholders to understand business requirements and pain points. - Facilitate workshops and meetings to gather insights and foster collaboration. - Maintain strong relationships with key stakeholders to ensure ongoing support for process improvement initiatives - Drive and lead the process improvement initiatives with internal and external stakeholders to ensure effective execution and efficiency across central operation - Utilize data analytics tools to measure process performance and generate actionable insights. - Monitor process metrics and KPIs to track the effectiveness of improvements. - Report on process performance and improvement outcomes to senior management - Subject matter expert in tools related to agent/internal users/customers - Full understanding of full product ecosystem (internal & external facing) - Fully own product/system E2E from ideation to rollout stage - Plan and align overall product strategy accordingly business needs - Host product workshops with internal stakeholders - Participate and raise APAC product request in global roundtables - Build & present business cases to higher management (Directors/C-level) - Provide product & system advice to stakeholders