Front Desk Agent

As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest’s stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

Key Responsibilities:

• Greet and welcome guests in a professional, friendly manner
• Handle check-in and check-out procedures efficiently and accurately
• Manage guest reservations, both walk-ins and pre-booked
• Address guest inquiries, requests, and complaints promptly and effectively
• Handle billing and payment transactions
• Coordinate with Housekeeping, Concierge, and other departments to meet guest needs
• Maintain knowledge of hotel products, services, and local attractions
• Ensure the front desk area is clean, organized, and presentable at all times
• Uphold confidentiality of guest information and hotel policies
• Follow hotel standard operating procedures and brand standards