IT Specialist

Deskripsi pekerjaan

**About BukuWarung** ### **BukuWarung** is a technology company dedicated to empowering **micro, small, and medium-sized businesses (MSMEs)** through simple and accessible digital solutions. Our platform helps business owners manage bookkeeping, payments, and financial operations more efficiently, enabling them to grow and thrive in the digital economy. ### We are passionate about building products that create real impact and are looking for talented individuals who want to contribute to empowering small businesses across the country. ### **Job Description** - ### Provide **end-to-end IT support** for employees, including troubleshooting hardware, software, network, and system-related issues. - ### Manage and maintain **IT infrastructure**, including workstations, servers, networks, and cloud-based systems. - ### Administer **user access management**, including Active Directory, identity management, and Single Sign-On (SSO). - ### Implement and maintain **endpoint management systems**, including device provisioning, monitoring, and updates across Windows and macOS environments. - ### Oversee **IT asset management**, ensuring accurate tracking of hardware, software licenses, and related documentation. - ### Ensure the organization’s IT systems comply with **information security policies and standards**, including support for **ISO 27001 audits and controls**. - ### Develop and implement **automation or scripting solutions** (e.g., PowerShell, Python) to improve operational efficiency. - ### Monitor system performance, identify potential issues, and proactively implement **preventive measures and improvements**. - ### Support **cybersecurity initiatives**, including implementing security controls, monitoring threats, and promoting security best practices across the organization. - ### Coordinate with **external vendors and service providers** for procurement, maintenance, and issue resolution. - ### Support and manage **IT-related training sessions, onboarding, and company-wide technical setups** (e.g., townhalls, workshops, or system rollouts). - ### Document IT processes, policies, and technical procedures to maintain operational consistency. - ### **Configure, maintain, and monitor network devices** including routers, firewalls, switches, and access points (Ruijie), Ensure network stability, performance, and security across office environments, Monitor system performance, identify potential issues, and proactively implement preventive measures and improvements - ### **Operate and maintain CCTV** surveillance systems - ### Maintain **IT helpdesk ticketing** systems and SLA time - ### **Manage access door** control systems, including user provisioning and access logs - ### Provide guidance and mentorship to junior IT staff when required. ### ### **Requirements** ### - Bachelor’s degree in **Information Technology, Computer Science, or a related field**. ### **- Minimum 4 years of experience** in IT support or IT infrastructure management within a corporate environment. ### - Experience with network devices — routers, firewalls, switches, and access points (Ruijie experience is a plus) ### - Hands-on experience supporting **Windows and macOS environments**. ### - Strong troubleshooting skills in **hardware, software, networking, and user support**. ### - Proven experience implementing and managing **enterprise infrastructure solutions**, including: - ### Active Directory - ### Endpoint/Device Management - ### Server and client provisioning - ### Single Sign-On (SSO) / Identity Management ### - Experience supporting **ISO 27001 or other information security compliance frameworks**. ### - Proficiency in **scripting or automation tools** (e.g., PowerShell, Python, or similar). ### - Solid understanding of **cybersecurity principles and data protection practices**. ### - Familiarity with **IT Service Management frameworks** such as ITIL or COBIT is a plus. ### - Experience managing **IT assets, vendor coordination, and third-party service providers**. ### - Strong **communication and documentation skills**, with the ability to explain technical concepts to non-technical users. ### - Ability to **work independently, prioritize tasks, and support cross-functional teams**. ### - Professional proficiency in **English (written and verbal)**. ###