Manager, Process & Automation

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors
• Build and manage vendor handover and quality gates (Incubation → Growth)
• Design AI and tool-based workflows for vendor management and zombie recovery
• Translate commercial and analytics strategy into executable workflows
• Eliminate manual work and reduce cost-to-serve
• Ensure process consistency across 16 markets and hubs
• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time
• Process adoption and compliance
• Improvement in vendor experience and activation speed
• Cost-to-serve improvements
• % automation of key workflows