Product Support

Deskripsi pekerjaan

Daily checking of Ticketing system and responding for reaching SLA. - Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident. - Write incident reports - Do periodic monitoring of the dashboard related to the product. - Do monitoring of production alerts. - Collaborate with the engineering and product team to find appropriate solutions - Debugging related to web application ### About You : - Strong sense of debugging and troubleshooting issues out of your mind is a must. - In-depth knowledge of Structured Query Language (SQL). - Thorough understanding of the Agile development process. - Strong verbal and written communication skills. - Strong analytical and problem-solving skills and passion for learning. - Self-motivated with the ability to work independently or as part of a team. - Available to respond and handle after hour issues. - Proficient in the use of JIRA for managing ticketing. - Knowledge in any programming language is a plus