Solution Manager, People Systems

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and excited about technology at Grab, come join us and help shape the future of technology!

Get to Know the Role

As the Solution Manager II, People Systems, you will be the functional owner for assigned Workday modules and a leader within the People Systems team. You will set the functional vision, roadmap and operating standards while leading a team of Workday specialists across Core HCM, Compensation, Advanced Compensation, Recruiting, Talent, Performance, Learning, Absence, Time Tracking, Security, and Reporting. You will own assigned Workday modules end to end, combining solution delivery and operational support across tickets, enhancements, releases, major projects, and continuous improvement.

You will develop a high-performing team, manage the delivery portfolio and drive clear priorities and outcomes. Working closely with senior People and business stakeholders, Technology teams and external vendors, you will lead complex transformation initiatives, strengthen governance and controls, improve employee experiences and maximise the value of Workday across Grab.

This role will be reporting to the Senior Manager, People Systems and will be based onsite at our Petaling Jaya office.

The Critical Tasks You Will Perform

• Lead the Workday functional team, establishing clear priorities, delivery standards and growth plans.
• Lead the Workday functional roadmap and solution design for assigned modules, including cross-module dependencies.
• Manage assigned Workday modules end to end, including BAU support, SLA and backlog management, ticket and incident resolution, enhancements, releases, and major project delivery.
• Translate complex business requirements into scalable Workday configurations, processes, reports and controls.
• Govern the full solution lifecycle, including design, configuration, testing, UAT, release management, deployment, documentation and hypercare.
• Ensure the reliable delivery of critical People processes such as employee lifecycle management, compensation cycles, talent processes, reporting and organisational changes.
• Build trusted partnerships with Technology, Security, Data, Payroll, Finance, People teams and vendors to ensure data integrity, resolve issues, mitigate risks, maintain compliance and deliver secure, connected Workday solutions.
• Identify and lead the adoption of agentic AI opportunities across Workday operations, including workflow automation, requirements analysis, testing and knowledge management, while ensuring appropriate human oversight, data privacy and governance.