Manager, Cloud Services (Wins)

The Manager of Cloud Operations (Windows) is responsible for leading the delivery and continuous improvement of Windows-based platform services across AIA business units, leveraging AIA’s enterprise cloud platform, primarily on Microsoft Azure.

This role drives operational excellence across day-to-day service operations, including incident, change, request, and problem management, ensuring platform reliability, scalability, and resilience. It focuses on the design, optimization, and governance of Windows platform services through advanced administration, automation, and performance tuning.

The role also contributes to cloud transformation and workload modernization initiatives by promoting best practices, guiding platform and infrastructure design decisions, and enhancing platform capabilities in alignment with enterprise standards.

• Lead Windows platform operations, ensuring availability, scalability, and resilience
• Drive day-to-day service management, including 24/7 support, ensuring service stability
• Lead incident resolution and RCA, implementing preventive and automated solutions
• Provide advisory on Windows platform adoption, guiding infrastructure and platform design
• Drive workload modernization advisory, recommending cloud-based infrastructure and platform patterns
• Enable onboarding to Windows platform services, ensuring platform readiness and alignment with enterprise standards
• Define and enforce governance, standards, and security controls across Windows environments
• Drive automation, configuration management, and observability, improving efficiency and performance
• Provide technical leadership, supporting collaboration, knowledge sharing, and continuous platform improvement

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