Team Leader – Telesales

Deskripsi pekerjaan

**Role: Team Leader – Telesales (Analytical Focus) ** We are looking for a **data-driven Team Leader for Telesales** who can not only manage day-to-day operations but also play a key role in shaping the future of our telesales strategy through analytics and automation. ### Key Responsibilities: - Lead and manage the Telesales team to achieve performance and conversion targets - Develop and maintain dashboards (e.g., Data Studio / reporting tools) to track performance, funnel metrics, and team productivity - Analyze campaign performance, user behavior, and conversion funnels to generate actionable insights - Collaborate closely with cross-functional teams (Data, Product, Marketing) to optimize outreach strategies - Support the manager in designing and implementing scalable and automated telesales processes - Monitor and improve call quality, scripts, and engagement strategies based on data insights - Identify opportunities for efficiency, segmentation, and personalization in telesales operations - Act as a strategic partner in discussions related to telesales growth, performance improvement, and future roadmap - Provide regular reporting and recommendations to leadership based on data findings ### Ideal Candidate: - Strong analytical mindset with the ability to translate data into business actions - Experience in telesales / inside sales operations - Familiar with data visualization tools (e.g., Google Data Studio / Looker Studio) - Comfortable working with data sets, performance tracking, and funnel analysis - Proactive, structured, and able to balance execution with strategic thinking - Strong communication skills and ability to collaborate across teams