Contact Center Agent/Merchant Happiness

Deskripsi pekerjaan

**Job Summary:** ### We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 1–2 years of BPO experience is a strong advantage. This is an on-site position ideal for those who thrive in a collaborative and fast-paced environment. ### **Key Responsibilities:** - ### Assist customers with product/service questions, troubleshooting, order updates, and general concerns. - ### Document customer interactions and update internal systems with accurate information. Escalate unresolved issues to appropriate departments or supervisors as needed. - ### Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc. - ### Adhere to internal processes, service guidelines, and quality standards. ### **Qualifications:** - ### At least 1–2 years of BPO or customer service experience (non-voice or voice). - ### Able to work in shifts 24/7 - ### Able to work from the office and Familiar with customer care CRM, i.e. Zendesk, Zoho Desk, Sales Force - ### Strong written communication skills and attention to detail. - ### Experience in chat or email support platforms is a plus. - ### Background in voice support is an advantage but not required. - ### Willing to work on-site and on shifting schedules, including weekends and holidays. - ### Positive attitude, professionalism, and a customer-first mindset.