Intern, Digital Operation

WHAT YOU WILL DO:

• Monitor and manage customer enquiries received through social media, and correspondence channels.
• Respond to customer enquiries and complaints accurately, professionally, and within established service level agreements (SLAs).
• C oordinate with relevant departments to ensure   timely   resolution   and   in accordance with   established procedures.
• Maintain   accurate   records of customer interactions,   and   resolutions, actions in relevant systems.
• Ensure all responses   comply with   company policies, regulatory requirements, and service standards.
• Support social media monitoring activities and   assist   in managing online customer engagement.
• Prepare reports and updates on enquiry volumes, response performance, and customer feedback as   required .
• C ontribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

REQUIREMENTS:

WHO YOU ARE:

• Currently pursuing   Bachelor's Degree in Business Administration , Communications, Marketing, Mass Communication, Public Relations, Customer Service, or a related field.
• Strong written and verbal communication skills in English   and Bahasa Malaysia .   Proficiency   in   additional   languages is an advantage.
• Active user and good understanding of social media platforms (e.g., Facebook, Instagram, TikTok, X, LinkedIn).
• Strong interpersonal and customer service orientation.
• Good analytical and problem-solving skills with attention to detail.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).   Positive attitude, willingness to learn, and ability to work collaboratively in a team environment.