Smelter Operation Readiness - Superintendent, Sales Operations

Deskripsi pekerjaan

**Jobs Purpose :** Supervise and coordinate sales operations activities to ensure efficient execution of sales contracts, customer orders, product allocation, shipment coordination, sales reporting, and commercial administration for both Smelter Product and/or PMR Product. The position supports achievement of sales targets, customer satisfaction, and revenue realization by ensuring alignment between commercial commitments and operational capabilities ### ** ** ### **Jobs Key Duties & Responsibilities : ** - Supervise daily sales operations activities including order processing, customer requests, and sales transaction administration. - Coordinate sales order fulfilment with Production, and Logistics teams. - Monitor customer contracts, sales agreements, product allocation, and delivery commitments. - Ensure accurate processing of sales orders, invoices, shipment documentation, and customer records. - Track product availability and coordinate allocation according to customer agreements, production and logistics plans.Prepare and analyse sales performance reports, shipment reports, and sales forecasting data. - Maintain customer master data, pricing information, and commercial records within ERP/SAP systems. - Coordinate customer communications regarding order status, shipment schedules, and commercial requirements. - Identify sales process inefficiencies and recommend continuous improvement initiatives. - Ensure compliance with contractual obligations, company procedures, and commercial governance standards. - Lead and develop Sales Operations personnel. ### *Jobs Challenges* - Ensuring timely delivery of products while balancing production and logistics constraints. - Managing multiple customer commitments simultaneously. - Responding to changes in production schedules and customer demand. - Coordinating effectively across multiple operational and commercial stakeholders. - Ensuring commercial commitments are achieved without impacting operational efficiency. ### *Requirement Education & Experience :* Education : Bachelor's Degree in Business Administration, Supply Chain Management, Marketing, Industrial Engineering, Economics, Logistics, or related discipline. Experience : Five to eight years of experience in Sales Operations, Commercial Operations, Supply Chain, Customer Service, Logistics, or related fields. ### *Knowledge, Skills & Characters* ### Knowledge  - Sales Operations Management. - Customer Order Management. - Commercial Contract Administration. - Supply Chain and Logistics Processes. - Inventory and Product Allocation Management. - Sales Forecasting and Reporting. - ERP/SAP Systems. - Commodity and Industrial Product Marketing. ### Skills - Sales order administration. - Data analysis and reporting. - Customer relationship coordination. - Supply chain coordination. - Problem solving and decision making. - Leadership and team supervision. - Communication and negotiation skills. - Microsoft Excel, Power BI, and ERP/SAP utilization. ### Character - Customer-focused. - Detail-oriented and organized. - Strong analytical thinking. - Results-oriented. - Proactive and responsive. - Collaborative mindset. - High accountability and integrity. ** ** ### *Key Areas Decision-making Responsibility* - Determining order fulfillment priorities based on customer commitments and product availability. - Reviewing product allocation plans and shipment schedules. - Recommending corrective actions for delivery delays and service issues. - Evaluating sales operations performance and reporting outputs. - Escalating risks related to contract fulfillment, product availability, and customer service.