Compliance Operations Lead

Deskripsi pekerjaan

**Role & Responsibilities** - People Manager for Compliance Ops team where you will coach, mentor, and develop team members in their current roles to develop and grow their career. You will also hire, onboard and train new team members as needed. - Provide leadership and direction to the team by leading meetings and providing regular updates for them to do their role effectively. Work together with the team to solve problems and achieve shared OKRs/goals (eg. compliance related remediation projects) - Act as point of escalation for any account opening or compliance operations issues, resolving discrepancies timely and addressing client inquiries in a timely and professional manner. - Manage growth and process improvement projects related to account opening and compliance operations by developing project plans, setting deadlines, coordinating with internal teams, and reporting on progress to leadership. - Analyze data and performance metrics related to client satisfaction, retention, and engagement. This involves identifying trends and patterns, and developing strategies to improve performance over time. - **Team and Resource Management**: Achieve the team's and company's goals by managing your team and tech resources efficiently, partnering and collaborating with other teams as needed. - **Account Opening**: Oversee the account opening process for new individual and corporate clients, ensuring adherence to regulatory requirements and company policies. Coordinate with internal stakeholders, including sales and legal teams, to facilitate smooth onboarding experiences. - **Periodic Review**: Handle periodic review process for existing individual, joint and corporate client accounts, conducting risk assessments and updating customer profiles as necessary. Ensure timely completion of reviews per regulatory guidelines. - **Regulatory Compliance**: Stay abreast of changes in regulatory requirements related to account opening, KYC, and AML/CTF. Develop and implement policies and procedures to ensure compliance with relevant regulations. ### **Skills Required** - Minimum 5 years of experience with at least 2-3 years experience in leading a team - Startup experience is a bonus (must have flexibility and adaptability to manage high level of ambiguity) - People leadership skills - communication, delegation, conflict resolution and performance management - Customer focused - pragmatic and solution-oriented - Cross-functional knowledge - understand how product cycle works and how we can be working with tech to rollout growth and process improvement enhancements ### Our Investors, recognition, licensing Founded in 2017, Endowus has raised over US$130 million from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, Illuminate Financial, OSK Ventures, Z Venture Capital, and ACF – a joint venture between JLIN LLC and The Wells Investments. Endowus also counts some of the largest billionaire family offices in Asia among its investors. Endowus partners with 1,000+ global fund managers across public markets, private markets, hedge funds, and alternatives to deliver world-class solutions at transparent cost through its fee-only model. Private Wealth clients access curated strategies from firms such as EQT, Carlyle, Partners Group, KKR, Ares, Brookfield Oaktree, HarbourVest, Millennium, Point72, Bridgewater, and more.Recognition includes CNBC's World's Top FinTech Companies 2025, the Financial Times' High-Growth Companies Asia Pacific 2025 (#45), Fortune Fintech Innovators Asia 2024, and the World Economic Forum's Technology Pioneers 2023. The platform has won Asia's Best Digital Wealth Management and Hong Kong's Best FinTech Innovation in Asset Management (Asia Asset Management 2025), Singapore's Best Digital Wealth Management Experience (The Asset Triple A 2025), and Best WealthTech Solution 2023 (Asian Private Banker). The Endowus Group comprises licensed companies in Hong Kong and Singapore, and Hong Kong-based multi-family office Carret Private. With group assets over US$12 billion, Endowus is one of the largest independent wealth managers in Asia, estimated to save clients more than US$50 million in fees per year.