BPO Performance Specialist

• Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.

• Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.

• Partner with BPO teams to ensure consistent service quality and operational efficiency.

• Provide transparent, data-driven reporting to internal stakeholders on vendor performance.

• Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.