SAP Sales & Distribution (SD) Central Key User / Business Analyst for APAC Region

Process improvement:

• Coordinate planning, execution, and evaluation of processes for stakeholder requests to ensure consistency and efficiency.
• Serve as a key position to consolidate and represent APAC BU Sales requirements globally within a single ERP system.
• Drive cross-functional collaboration to align regional needs with global standards and system capabilities.
• Support continuous improvement initiatives to optimize workflows and enhance user experience within the ERP environment.

Change & Demand management:

• Specify, evaluate, and approve demand requests to ensure alignment with stakeholder requirements, business objectives, and Continental's strategic direction toward a standardized ERP landscape.
• Conduct testing and validation of system enhancements prior to deployment in the productive SAP environment.
• Collaborate with cross-functional teams to implement improvements and maintain system stability.
• Consult stakeholders to ensure compliance with global standards and best practices during change management and system updates.
• Process tickets related to system errors or service requests in the BMC Helix ticketing system.

Consulting, Training and Collaboration:

• Support and advise decentralized key user organizations (LKU in sales and plant locations worldwide) to improve and enhance processes, with a focus on APAC.
• Organize and deliver system training sessions for GSS key users worldwide, including preparation of documentation in multiple formats (OneNote, PowerPoint, video).
• Plan, organize, and actively participate in international key user meetings to foster collaboration and standardization.
• Maintain regular alignment with CKU of other SAP modules (Finance, Controlling, Purchasing) to ensure integrated process flows.

Authorization:

• Manage SAP authorization and role assignments in compliance with the 8th EU Directive and audit requirements.
• Assist in annual global reviews of critical SAP authorization analysis to ensure system security and regulatory adherence.
• Provide support for reporting requests, delivering accurate account-level figures for business analysis.
• Ensure alignment with global standards and best practices for authorization management and data integrity.

Projects:

• Participate in upcoming projects involving organizational change management, project management, specification, implementation, and rollout (e.g., S/4HANA project Grip4T).
• Provide consulting and representation for the business organization in international IT projects, ensuring requirements are met.
• Collaborate with global teams to align project deliverables with business objectives and system standards.
• Support testing, documentation, and deployment activities during major system upgrades and rollouts.
• Act as a key position between business stakeholders and technical teams to ensure smooth project execution.