Key Account Manager

We are hiring a **Key Account Manager **to drive growth and strengthen relationships across Singapore and Malaysia’s leading restaurant groups.

This role is ideal for a strategic, data-driven relationship builder who thrives in managing multi-outlet F&B brands, aligning commercial outcomes with client success, and unlocking new revenue opportunities across TabSquare’s ecosystem.

You will be responsible for retention, upsell, and expansion within a defined portfolio of top-tier enterprise accounts, while also identifying and closing new opportunities within those groups.

You will report to the Head of Account Management & Customer Success and work closely with the Success, Product, and Marketing teams to deliver measurable revenue growth and long-term partnerships.

Key Responsibilities

1. Strategic Account Management

• Own end-to-end relationship with key enterprise restaurant groups across Singapore and Malaysia.
• Serve as the main commercial contact for CXOs, digital transformation heads, and operations leaders.
• Conduct regular QBRs (Quarterly Business Reviews) to review performance, align on KPIs, and co-create growth plans.

1. Revenue Growth & Expansion

• Identify upsell and cross-sell opportunities across TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage, etc.).
• Partner with Success Managers and Solutions Consultants to structure multi-outlet rollouts and new feature adoption.
• Negotiate renewals and multi-year agreements to expand share of wallet and account profitability.

1. Retention & Relationship Health

• Monitor account health, engagement metrics, and product usage to anticipate churn risks.
• Develop joint success plans for each key account to drive measurable outcomes (e.g., GMV growth, customer retention, marketing ROI).
• Build trust by acting as a proactive advisor offering insights, benchmarking data, and new solutions aligned with client goals.

1. Market & Competitive Intelligence

• Track competitor activities, pricing, and product adoption trends within major F&B groups.
• Share intelligence with product and leadership teams to refine go-to-market and feature priorities.
• Identify potential pilot or co-marketing opportunities with strategic clients.

1. Commercial Planning & Reporting

• Maintain accurate CRM records, renewal dates, and revenue forecasts.
• Prepare and present monthly business reviews and performance reports by account.
• Contribute to regional account planning, forecasting, and quarterly growth targets.