Senior Specialist, AM Ops Automation and Efficiency

Deskripsi pekerjaan

We are looking for a Product Operations Manager – AI (Vendor Solutions) to bridge the gap between our Central Product & Engineering teams at Delivery Hero and our local commercial teams across foodpanda, foodora, and Yemeksepeti. In this role, you will act as the "voice of the local market" to Central Product while leading the rollout, change management, and adoption of vendor-facing AI tools and features across all Pandora entities. You will ensure that AI innovations are seamlessly implemented, effectively adopted by local vendor teams, and tailored to solve real commercial challenges. ### Key Responsibilities ### 1. Market Insight & Local Feedback Loop - Partner closely with local Commercial, Vendor Health, and Operations teams across all Pandora brands to capture operational pain points and feature requirements. - Synthesize feedback, feature requests, and market-specific nuances into clear, actionable briefs for Central Product & Tech teams at Delivery Hero. - Advocate for Pandora’s commercial priorities within the central AI product roadmap. ### 2. AI Product Rollout & Change Management - Lead end-to-end go-to-market (GTM) strategy and implementation for new vendor-facing AI solutions across all operating entities. - Create framework, training documentation, and best-practice guides for local teams to ensure high adoption rates of AI tools. - Manage cross-functional stakeholders (Commercial Ops, Account Management, Product) to align on rollout timelines, launch readiness, and expectations. ### 3. Adoption Tracking & Operations - Monitor performance metrics, feature adoption rates, and user sentiment post-implementation. - Work with local leadership to identify adoption bottlenecks and implement corrective action plans. - Conduct light qualitative and quantitative operational analyses (SQL/dashboarding is a plus) to evaluate the commercial impact of AI implementations.