Key Account Manager, Enterprise Merchants

Deskripsi pekerjaan

Our Enterprise Merchants team is responsible for building and scaling Grab's relationships with high-value F&B partners across Malaysia. - We drive growth through strategic account management, product innovation, and tailored solutions that help our merchants succeed. - Your work directly impacts both merchant profitability and Grab's regional revenue. ### Get to Know the Role - You will manage a portfolio of enterprise-level F&B merchants, combining strategic account planning with hands-on partnership to drive revenue growth and merchant retention. - You'll pitch marketing campaigns, launch new products, and lead business reviews that shape how these merchants grow with Grab. - This role requires both analytical rigor and relationship-building excellence, powered by strong data literacy and comfort working with modern automation and AI tools to scale your impact. - This role will be reporting to the **Manager, Enterprise Merchants **and will be based onsite at our Petaling Jaya office. ### The Critical Tasks You Will Perform - Manage and grow a portfolio of high-value enterprise merchant accounts through strategic planning, regular business reviews, and delivery of tailored solutions - Pitch and implement marketing campaigns and new product offerings to drive incremental GMV, merchant engagement, and revenue targets - Leverage CRM platforms, analytics tools, and AI-assisted automation to streamline workflows, forecast performance, and enhance merchant communication - Collaborate with sales, product, and customer success teams to identify new opportunities, resolve escalations, and mitigate account risks - Support merchant engagement across multiple cities in Malaysia as business needs require