Customer Success Manager (B2B)

Deskripsi pekerjaan

We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo platform effectively and maximising on our robust features to guarantee they get the most value. ** ** ### What you will do: - A big passion on engaging customers and expanding their use cases through our product. - Setting up & day to day management Offline Merchants. - Work with the Offline Team on merchant customer success, ensuring timely communication & merchant visibility. - Setting partner/merchant priorities, promo planning & user education. - Assist the Offline Team in establishing business test practices. - Target service improvement to stores, oversee optimum visibility. - Assist in merchant quarterly reviews & analytics. ### About you: - A big passion on engaging customers and expanding their use cases through our product. - Good knowledge of SQL and queries skill. - Strong attention to detail and excellent analytical skills. You need to be comfortable with data. - University degree (preferred from Business / Management Graduate). - Min. 4+ years work experience in Business Development, Sales or Account Management. - Experience in process improvement and project management. - Experience with process documentation and SOP Creation. - Experience in working in multifunctional team. - Knowledge of methods of process mapping and design. - Microsoft office (Word, Excel, Power Point)