Strategic Project Manager

Deskripsi pekerjaan

We are looking for a Strategic Project Manager to join the CX & Service Operations Quick-Commerce Marketplace on our journey to lead and coordinate transformation and strategic projects within our organization. ### Key Responsibilities - Lead Quick-Commerce related projects and initiatives end-to-end, from initiation through implementation. - Develop and manage project plans, timelines, and resource allocation. - Ensure project milestones are delivered on time, within scope, and within budget. - Proactively identify, escalate, and resolve project risks and issues. - Create and maintain clear, up-to-date project documentation. - Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle. - Partner cross-functionally with stakeholders across CX & Service Ops and the broader organization. - Provide regular readouts and status updates to leadership and key stakeholders. ### Qualifications - Proven ability to plan, execute, and oversee projects from inception to completion. - Manages resources, timelines, and budgets effectively, ensuring projects meet objectives, stay on track, and are delivered on time and within scope. - Excellent verbal and written communication skills, with the ability to convey information clearly to diverse audiences. - Ensures messages are delivered effectively and fosters open communication to promote collaboration. - Able to create clear readouts, slides, and communication plans. - Demonstrates a results-driven approach. - Takes initiative and acts decisively to move projects forward, with a focus on achieving goals and resolving issues promptly. - Skilled in identifying, managing, and building strong relationships with internal and external stakeholders. - Communicates effectively with stakeholders at all levels, ensuring alignment and addressing concerns to maintain buy-in and support throughout the project lifecycle. - Exceptional ability to manage multiple priorities, tasks, and projects simultaneously while maintaining attention to detail. - Demonstrates strong time management and adaptability to changing demands, ensuring deadlines are consistently met. ### Nice to Have - Proficiency with project management software such as Jira, Trello, or Asana to plan, track, and report on project progress. - Understanding of change management principles and methodologies, with the ability to lead and support teams through transition.